At Night Wear Store, your satisfaction is our priority. If you are not completely happy with your purchase, we’re here to help. Please read our policy to understand how to return or exchange items, and how refunds are processed.

How to Return an Item

To be eligible for a return:

Items must be unused, in their original condition, and packaging.
Returns must be initiated within 30 days of delivery.
To begin the process, email us at [email protected] with your:

Full name
Order number
Reason for return
Our team will guide you through the next steps.

Exchanges

For exchanges:

Initiate your request via email with the required details.
Once approved, place a new order.
Send the original item back to us using a tracked delivery service.
Upon receiving and verifying the condition of the returned item, we will process a refund for the original item cost (excluding shipping charges).

Faulty or Damaged Items

If you receive a faulty or damaged item:

Contact us via email with details of the issue and proof (images/videos).
Once verified, we will:
Issue a replacement or
Provide a voucher for the item value.
Shipping costs are non-refundable unless the item is faulty or misdescribed.

Conditions & Exceptions

We are unable to process returns or exchanges for:

Worn or used lingerie and nightwear.
Items without original packaging or tags.
Personalized or custom-sized items.

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Refunds

Refunds are processed after we receive and inspect the returned items. Refunds are issued for the product value only and do not include the original shipping costs unless:

The item is faulty or misdescribed.
Delivery was delayed beyond the promised timeframe.
Refunds will be processed using your original payment method.

Cancellations

You may cancel your order before it is dispatched. If your order has already been shipped, you will need to follow the return process after receiving the package.

Return Address
Night Wear Store
51 Braes View FK6 5NG Denny, UK

We recommend using a tracked and insured service for returns to avoid any issues. Night Wear Store is not liable for returns lost in transit.

Need Assistance?

For questions or further help, feel free to contact us at [[email protected]]. Our team is here to assist you.